POST api/escalation/dispatch

Request Information

URI Parameters

None.

Body Parameters

Name	Type	Additional information
ComplaintId	integer	None.
ComplaintNo	string	None.
CurrentStage	integer	None.
TargetStage	integer	None.
Channel	string	None.
Recipient	string	None.
Subject	string	None.
MessageBody	string	None.
SlaIntervalHours	integer	None.
PerformedBy	string	None.
BrandSlug	string	None.
ProductCategory	string	None.
ComplaintDate	date	None.
CustomerName	string	None.
MobileNumber	string	None.
WhatsupNumber	string	None.
EmailAddress	string	None.
Country	string	None.
ComplaintDescription	string	None.

Request Formats

application/json, text/json

Sample:

{
  "ComplaintId": 1,
  "ComplaintNo": "sample string 1",
  "CurrentStage": 2,
  "TargetStage": 3,
  "Channel": "sample string 4",
  "Recipient": "sample string 5",
  "Subject": "sample string 6",
  "MessageBody": "sample string 7",
  "SlaIntervalHours": 1,
  "PerformedBy": "sample string 8",
  "BrandSlug": "sample string 9",
  "ProductCategory": "sample string 10",
  "ComplaintDate": "2026-10-10T13:38:33.8466505+05:30",
  "CustomerName": "sample string 11",
  "MobileNumber": "sample string 12",
  "WhatsupNumber": "sample string 13",
  "EmailAddress": "sample string 14",
  "Country": "sample string 15",
  "ComplaintDescription": "sample string 16"
}

application/xml, text/xml

Sample:

<DispatchRequest xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/SimplyC2.Data.Models">
  <BrandSlug>sample string 9</BrandSlug>
  <Channel>sample string 4</Channel>
  <ComplaintDate>2026-10-10T13:38:33.8466505+05:30</ComplaintDate>
  <ComplaintDescription>sample string 16</ComplaintDescription>
  <ComplaintId>1</ComplaintId>
  <ComplaintNo>sample string 1</ComplaintNo>
  <Country>sample string 15</Country>
  <CurrentStage>2</CurrentStage>
  <CustomerName>sample string 11</CustomerName>
  <EmailAddress>sample string 14</EmailAddress>
  <MessageBody>sample string 7</MessageBody>
  <MobileNumber>sample string 12</MobileNumber>
  <PerformedBy>sample string 8</PerformedBy>
  <ProductCategory>sample string 10</ProductCategory>
  <Recipient>sample string 5</Recipient>
  <SlaIntervalHours>1</SlaIntervalHours>
  <Subject>sample string 6</Subject>
  <TargetStage>3</TargetStage>
  <WhatsupNumber>sample string 13</WhatsupNumber>
</DispatchRequest>

application/x-www-form-urlencoded

Sample:

Failed to generate the sample for media type 'application/x-www-form-urlencoded'. Cannot use formatter 'JQueryMvcFormUrlEncodedFormatter' to write type 'DispatchRequest'.

Response Information

Resource Description

IHttpActionResult

None.

Response Formats

application/json, text/json, application/xml, text/xml

Sample:

Sample not available.